Rewards FAQ

1. Container Specifications: Ensure you use a suitable container to burn this candle. The container should be approximately 2.75 inches in width and 3 inches in height.

2. Candle Size and Container Volume: This candle is approximately 6.5 oz. Ensure that your chosen container has a volume greater than 7 oz.

3. Preferred Containers: Recommended containers include straight-sided glassware, mason jars, cocktail glassware, Light Provisions glassware, or ceramic mugs. These types provide optimal performance.

4. Unsuitable Containers: Do not use bowls or plates for burning Refill candles. Refill candles are designed to collapse into a vessel with walls (such as our glassware).

5. Securing the Candle: If the container’s bottom surface is uneven, causing the candle to tilt, you may soften the bottom of the candle with a brief exposure to a flame to help it adhere to the base. Alternatively, our wax-based Stickum can be used for extra stability.

6. Wick Tabs: Do not remove the metal wick tabs at the bottom of the candle; they are crucial for keeping the wick upright and centered. If you notice the wick tab shifting as the candle burns down, and are concerned about the flame proximity to the glass, Stickum can be applied to secure the wick in place.

7. Burning Maintenance: The wick may develop a 'mushroom' shape after burning, which is normal. Always trim off the mushroomed part before relighting to ensure a cleaner burn. Keep the wick trimmed to about 0.5 inches, which is slightly larger than our standard 0.25 inch recommendation.

8. Clean Out & Reuse: Once done, clean out your vessel by sticking it in the freezer for an hour and popping out frozen wax with a butter knife. Rinse with warm soapy water.

Anything that can hold over 7 oz in liquid volume and at least 2.75 inches wide and 3 inches high. Examples include: mason jars, straight-sided rocks glasses, whiskey glasses, ceramic mugs, glassware or tins from our previous collections, or our signature ripple glass

Just please don't use bowls or plates.

Feel free to Send Us a photo if you're unsure.

Nope! We originally set out to make pillars, but during testing, they’d collapse. When we burned them in our glassware, they melted down and burned evenly like a container candle, about 25 hours. Same great wax, easier cleanup, just made to live inside a vessel.