$3 Local Delivery for Colorado Springs orders over $25

Shipping & Local Delivery

Shipping & Local Delivery Policies

 

  1. Shipping Methods and Processing Time:

    • All packages are shipped via USPS Priority Mail, Flat Rate, First Class or UPS Ground.
    • Orders are typically processed and shipped within 1-5 business days from our location in Colorado Springs, CO.

 

  1. Transit Times:

    • We  cannot guarantee shipping transit times and can't be held responsible for delays caused by the carrier service.
    • Please note that we do not offer expedited shipping options at this time.

 

  1. Local Delivery:

    • Local delivery is available exclusively for the Colorado Springs area.
    • Unfortunately, we are unable to coordinate specific delivery times due to time constraints.
    • Email notifications will be sent out when orders are on their way and delivered to your doorstep. 

    • Please be aware that the following areas are not included in our local delivery service: Monument, Palmer Lake, Security, Widefield, Peyton, Fountain, Cascade, Manitou, and Woodland Park.

       

We hope this policy provides clarity regarding our shipping and delivery procedures. If you have any further questions or require assistance, please don't hesitate to contact us.

 

 

FAQ

Have questions in mind?
See our various FAQs below

Refills

Ingredients

General Candle FAQ

Subscriptions

How to use a Refill Candle?

1. Container Specifications: Ensure you use a suitable container to burn this candle. The container should be approximately 2.75 inches in width and 3 inches in height.

2. Candle Size and Container Volume: This candle is approximately 6.5 oz. Ensure that your chosen container has a volume greater than 7 oz.

3. Preferred Containers: Recommended containers include straight-sided glassware, mason jars, cocktail glassware, Light Provisions glassware, or ceramic mugs. These types provide optimal performance.

4. Unsuitable Containers: Do not use bowls or plates for burning Refill candles. Refill candles are designed to collapse into a vessel with walls (such as our glassware).

5. Securing the Candle: If the container’s bottom surface is uneven, causing the candle to tilt, you may soften the bottom of the candle with a brief exposure to a flame to help it adhere to the base. Alternatively, our wax-based Stickum can be used for extra stability.

6. Wick Tabs: Do not remove the metal wick tabs at the bottom of the candle; they are crucial for keeping the wick upright and centered. If you notice the wick tab shifting as the candle burns down, and are concerned about the flame proximity to the glass, Stickum can be applied to secure the wick in place.

7. Burning Maintenance: The wick may develop a 'mushroom' shape after burning, which is normal. Always trim off the mushroomed part before relighting to ensure a cleaner burn. Keep the wick trimmed to about 0.5 inches, which is slightly larger than our standard 0.25 inch recommendation.

8. Clean Out & Reuse: Once done, clean out your vessel by sticking it in the freezer for an hour and popping out frozen wax with a butter knife. Rinse with warm soapy water.

What are some suitable vessels that I can use?

Anything that can hold over 7 oz in liquid volume and at least 2.75 inches wide and 3 inches high. Examples include: mason jars, straight-sided rocks glasses, whiskey glasses, ceramic mugs, glassware or tins from our previous collections, or our signature ripple glass

Just please don't use bowls or plates.

Feel free to Send Us a photo if you're unsure.

Are Refill candles just pillars?

Nope! We originally set out to make pillars, but during testing, they’d collapse. When we burned them in our glassware, they melted down and burned evenly like a container candle, about 25 hours. Same great wax, easier cleanup, just made to live inside a vessel.

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