Pre-Order Terms & Conditions
1. Pre-order Availability
Pre-orders are available on a first-come, first-served basis, while supplies last. We cannot guarantee availability if demand exceeds supply.
2. Shipping Timeframes
Shipping dates are estimates and may vary due to production schedules, supplier issues, or other factors. Light Provisions will notify customers of any significant delays.
3. Refund Policy for Delays
In the event of a significant delay beyond [X] days, you may request a full refund of your pre-order.
4. Non-Refundable Deposit (If applicable):
Some pre-orders may require a non-refundable deposit. If the pre-order is canceled by the customer, this deposit will not be refunded.
5. Price Guarantee:
The price at the time of your pre-order is locked in, even if the price changes closer to or after release.
6. Product Modifications:
Light Provisions reserves the right to make changes to the design, materials, or specifications of the pre-order product before the release date. Customers will be notified if any significant changes are made.
7. Multiple Pre-orders in One Order:
If you place multiple pre-order items in a single order, each item will ship separately as it becomes available unless otherwise noted. Items from different collections may ship separately, but items from the same collection will typically ship together.
8. Limited Pre-order Quantities:
We reserve the right to limit the quantity of items per customer, per household, or per order, at our discretion.
9. Pre-order Cancellation by Light Provisions:
Light Provisions reserves the right to cancel any pre-orders at our discretion. In such cases, customers will be refunded in full.
10. International Shipping (if applicable):
International pre-orders may be subject to additional customs fees, import duties, or taxes upon arrival in the destination country. These fees are the responsibility of the customer.
For Frequently Asked Questions regarding pre-orders, click here.
FAQ
Have questions in mind?
See our various FAQs below
Refills
Ingredients
General Candle FAQ
Subscriptions
How to use a Refill Candle?
1. Container Specifications: Ensure you use a suitable container to burn this candle. The container should be approximately 2.75 inches in width and 3 inches in height.
2. Candle Size and Container Volume: This candle is approximately 6.5 oz. Ensure that your chosen container has a volume greater than 7 oz.
3. Preferred Containers: Recommended containers include straight-sided glassware, mason jars, cocktail glassware, Light Provisions glassware, or ceramic mugs. These types provide optimal performance.
4. Unsuitable Containers: Do not use bowls or plates for burning Refill candles. Refill candles are designed to collapse into a vessel with walls (such as our glassware).
5. Securing the Candle: If the container’s bottom surface is uneven, causing the candle to tilt, you may soften the bottom of the candle with a brief exposure to a flame to help it adhere to the base. Alternatively, our wax-based Stickum can be used for extra stability.
6. Wick Tabs: Do not remove the metal wick tabs at the bottom of the candle; they are crucial for keeping the wick upright and centered. If you notice the wick tab shifting as the candle burns down, and are concerned about the flame proximity to the glass, Stickum can be applied to secure the wick in place.
7. Burning Maintenance: The wick may develop a 'mushroom' shape after burning, which is normal. Always trim off the mushroomed part before relighting to ensure a cleaner burn. Keep the wick trimmed to about 0.5 inches, which is slightly larger than our standard 0.25 inch recommendation.
8. Clean Out & Reuse: Once done, clean out your vessel by sticking it in the freezer for an hour and popping out frozen wax with a butter knife. Rinse with warm soapy water.
What are some suitable vessels that I can use?
Anything that can hold over 7 oz in liquid volume and at least 2.75 inches wide and 3 inches high. Examples include: mason jars, straight-sided rocks glasses, whiskey glasses, ceramic mugs, glassware or tins from our previous collections, or our signature ripple glass
Just please don't use bowls or plates.
Feel free to Send Us a photo if you're unsure.
Are Refill candles just pillars?
Nope! We originally set out to make pillars, but during testing, they’d collapse. When we burned them in our glassware, they melted down and burned evenly like a container candle, about 25 hours. Same great wax, easier cleanup, just made to live inside a vessel.
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