Returns and Refunds Policy

 


  1. Returns and Refunds for Damaged Products:

    a. If your order arrives with any damaged items due to shipment, we are here to assist you. Please notify us within 7 days of delivery by contacting us at hello@lightprovisions.com and provide photographic proof of the damage. We will be happy to replace the damaged product(s) or issue a refund.


  2. Returns and Refunds for Unused Products:

    a. Unused candles, lighters, and other items may be returned within 14 days of delivery if the packaging remains intact. 

    b. To initiate a return, please contact us at hello@lightprovisions.com for further instructions. Please note that the cost of shipping and handling will be deducted from the refund amount.

    c. Ensure that the product is securely packaged and include any necessary fill material to protect it during the return shipment.

  3. Non-Returnable Items:

    a. Used (burned) candles cannot be returned or refunded.

    b. Lighters that have been tampered with in any way cannot be refunded (filled with gas, removed from plastic wrap, or struck with flint wheel).   Note: if your lighter is not combusting or properly lighting, it may need replacement wick or flint.

 

  1. Refund Process:

    a. Once your returned item is received and inspected, we will process your refund within 5 business days.

    b. The refund will be issued to the original payment method used for the purchase.

    c. Please note that the refunded amount will exclude the cost of shipping and handling, which is non-refundable.

  2. Contact Us:

    If you have any further questions or require assistance regarding our returns and refunds policy, please contact us at hello@lightprovisions.com

 

Pivot Arc Lighter

Barebones’ products purchased directly from Barebones or an authorized Barebones distributor are covered by either a 2-year limited warranty or a limited lifetime warranty. Warranty information is located under “Warranty” on each product page. Third-party products (those not produced by Barebones) are not covered by the warranties listed below. For third-party product warranty information, please reach out to the respective party.

2-Year Limited Warranty

Warranty covers defects in material and workmanship under normal use, proper care, and maintenance of the product. Barebones will provide a replacement or item of equivalent value for any part or product found to be defective.

This warranty shall be void if the product is not used, assembled, or operated in accordance with the operation instructions provided; the product is resold or traded to another owner; components or accessories not compatible with the product have been used, or the user has abused or otherwise failed to maintain the product.

Warranty is void two years after purchase date.

Limited Lifetime Warranty

Warranty covers defects in material and workmanship under normal use, proper care and maintenance of the product. Barebones will provide a replacement or item of equivalent value for any part or product found to be defective.

This warranty shall be void if the product is not used, assembled, or operated in accordance with the operation instructions provided; the product is resold or traded to another owner; components or accessories not compatible with the product have been used, or the user has abused or otherwise failed to maintain the product.

Barebones may require proof of purchase to process a warranty claim.

Please reach out to support@barebonesliving.com for an questions related to their product or warranty.