Subsciption Policy
Subscription Policy
1. Subscription Overview
As of August 2024, our candle subscription service includes 20% off monthly candle subscriptions, 15% off bi-monthly subscriptions, and 10% off quarterly subscriptions. Some items are not available for subscription at this time, such as lighters, special edition candles, merchandise, or accessories. After three cycles, you can modify or cancel your subscription, swap scents, add one-time purchases, or add new discounted subscriptions via links in your order emails. Access the online portal at lightprovisions.com and log in with Shop Pay or your email. Once in your portal, click Manage Subscriptions to make changes.
2. Payment Details
Your payment details will be stored securely in our system. You’ll be charged for each delivery as it occurs unless you opt to pay in advance. Please ensure your payment information is up-to-date to avoid any disruptions in your subscription service.
3. Modification and Cancellation Policy
Subscriptions cannot be modified or canceled until three order cycles have been completed. This policy is in place to help us plan inventory and ensure consistent service. After three cycles, you can modify or cancel your subscription, swap scents, add one-time purchases, or add new discounted subscriptions your online portal.
Note: Access the online portal at lightprovisions.com and log in with Shop Pay or your email. Once in your portal, click 'Manage Subscriptions' to make changes.
4. Auto-Renewal
Some subscriptions may automatically renew at the end of their duration. If you do not wish to renew your subscription, you can cancel it before the renewal date through your account settings or via the link provided in your order confirmation emails.
5. Managing Your Subscription
Your order confirmation emails contain links to your order, where you can manage your subscription details, including changing the delivery frequency, payment method, or shipping address after the initial three cycles have been completed. If you're going to be out of town when an order is set to ship, please notify us ASAP.
Important: If you have moved, it is your responsibility to update your shipping address. We will not be responsible for deliveries sent to the wrong address if you have not updated your information in your subscription portal.
6. Returns and Refunds
For information on returns and refunds, please refer to our Returns Policy. This will guide you through the process should you need to return any items from your subscription.
Out-of-Season, Out-of-Stock, or Discontinued Candles
1. Out-of-Season Candles
Certain candles may only be available during specific seasons. If a candle you wish to purchase is out of season, it may be temporarily unavailable. We recommend signing up for our newsletter or checking back closer to the relevant season for updates on availability.
2. Out-of-Stock Candles
If a candle is out of stock, we will do our best to restock it as quickly as possible. You can sign up for back-in-stock notifications on the product page to be alerted when the candle becomes available again. Please note that availability may vary based on demand and production schedules.
3. Discontinued Candles
Candles that have been discontinued are no longer available for purchase. If you have a subscription that includes a discontinued candle, we will notify you and offer a selection of similar candles as a replacement or allow you to choose a different scent at no additional cost. Discontinued items will not return to our catalog, so we recommend exploring our current offerings for alternatives.
4. Refunds and Exchanges
If a candle you ordered is out of stock or discontinued, and you do not wish to select a replacement, you are eligible for a full refund or store credit. Please contact us to arrange this.